Terms of Service

1. Acceptance of Terms

By accessing or using Vetly, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Important Medical Disclaimer

Vetly is NOT a substitute for professional veterinary care.

Our AI assistant provides general information and guidance to help you understand pet health topics, prepare for vet visits, and make informed decisions. However:

• We do not diagnose medical conditions
• We do not prescribe treatments or medications
• Our guidance should never replace professional veterinary advice
• In case of emergency, always contact a veterinarian immediately

You acknowledge that relying solely on Vetly for medical decisions is at your own risk.

3. Service Description

Vetly provides:

• AI-powered pet health information and guidance
• Photo analysis for general observations (not diagnosis)
• Help preparing questions for your veterinarian
• General pet care information

4. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized access

5. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Upload malicious content or files
• Use the service to harm animals in any way

6. Subscription and Payments

Vetly offers free limited access (3 questions) and premium subscription plans. By subscribing:

• You authorize us to charge your payment method on a recurring basis
• You can cancel your subscription at any time
• Refunds are handled according to our refund policy

7. Intellectual Property

All content, features, and functionality of Vetly are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Vetly and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages arising from:

• Your use or inability to use the service
• Any decisions made based on information provided by the service
• Unauthorized access to your data
• Any pet health outcomes

9. Indemnification

You agree to indemnify and hold harmless Vetly from any claims, damages, or expenses arising from your use of the service or violation of these terms.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

11. Termination

We may terminate or suspend your access to the service at any time, without prior notice, for conduct that we believe violates these terms or is harmful to other users or the service.

12. Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.