Privacy Policy

1. Introduction

Welcome to Vetly. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered pet health guidance service.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address and password when you create an account
• Pet Information: Your pet's name, species, age, weight, health conditions, medications, and lifestyle information that you provide
• Chat Data: Questions you ask and conversations you have with our AI assistant
• Uploaded Images: Photos you share for health analysis
• Usage Data: Information about how you interact with our service

3. How We Use Your Information

We use your information to:

• Provide personalized pet health guidance based on your pet's profile
• Maintain your conversation history for continuity of care
• Improve our AI assistant's accuracy and helpfulness
• Send important service-related communications
• Ensure the security and integrity of our service

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Cloudflare's infrastructure for hosting, which provides enterprise-grade security. We do not sell your personal information to third parties.

5. AI Processing

Your questions and pet information are processed by AI systems to generate helpful responses. This processing is done to provide you with the service. We use OpenAI's technology to power our AI assistant.

6. Data Retention

We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Export your data in a portable format

8. Cookies

We use essential cookies to maintain your session and keep you logged in. These are necessary for the service to function and cannot be disabled.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13 years of age.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.